Questions before ordering? Start here.
We’d rather give you a clear answer before you buy than leave you guessing afterward.
Does Vélora really create the floating potion effect?
Yes. The display combines the potion bottle with the water effect to create the appearance of potion continuously pouring into the cauldron.
The illuminated mist helps complete the effect, particularly in lower-light environments.
Where does it look best?
Vélora works especially well as a centerpiece on entry tables, consoles, bars, party tables, covered displays, or as part of a larger Halloween setup.
The illuminated effect becomes more noticeable as the room gets darker.
Does it require setup?
Yes. The components need to be assembled and positioned before use.
We recommend following the included setup instructions carefully and taking a few minutes to position everything correctly before adding water and powering the display.
When will my order arrive?
Current U.S. delivery estimates are approximately 6–12 business days, and tracking is provided after dispatch.
For complete information, visit our Shipping Policy.
Can I track my order?
Yes.
Once your order ships, you’ll receive tracking information by email.
You can also visit our Track My Order page.
What if something is wrong when it arrives?
Contact us at velorasupport.co@gmail.com with your order number and photos or a video showing the problem.
We’ll review it and help determine the appropriate resolution.
Can I return my order?
Eligible orders may be returned within our 30-day return window.
Please review our full Return & Refund Policy for eligibility and instructions.
Still need help?
Our support team can be reached at velorasupport.co@gmail.com.