Privacy policy

Vélora Privacy Policy

At Vélora, we respect your privacy and believe you should understand how your information is used.

This Privacy Policy explains the information we may collect when you visit our website, place an order, contact us, or otherwise interact with Vélora.

Information We Collect

Depending on how you interact with our store, we may collect information such as your name, email address, phone number, billing and shipping information, order history, device information, browsing activity, and communications with our support team.

Payment information is processed through secure payment providers. Vélora does not directly store your complete payment card information.

How We Use Information

We may use information to:

  • Process and deliver orders
  • Provide tracking information
  • Communicate with customers
  • Respond to support requests
  • Prevent fraud
  • Improve our website and customer experience
  • Analyze store performance
  • Provide marketing where permitted

Shopify and Service Providers

Our store is hosted by Shopify.

We may also work with trusted service providers that help us operate the store, including payment processors, shipping providers, analytics platforms, customer support tools, advertising platforms, and other ecommerce services.

These providers may process information when necessary to provide their services.

Cookies and Analytics

Our website may use cookies and similar technologies to remember preferences, understand site usage, measure advertising performance, prevent fraud, and improve the shopping experience.

Your browser may allow you to restrict or remove cookies.

Marketing Communications

If you choose to receive promotional emails or other marketing communications, you may unsubscribe using the link included in those communications.

Transactional communications related to your orders may still be sent.

Your Privacy Rights

Depending on where you live, you may have rights relating to access, correction, deletion, or use of your personal information.

To submit a privacy request, contact:

Email: velorasupport.co@gmail.com
Phone: (804) 317-6653

We may need to verify your identity before completing certain requests.

Data Security

We use reputable ecommerce and payment providers and take reasonable steps to protect customer information.

However, no online transmission or storage system can be guaranteed to be completely secure.

Updates

We may update this Privacy Policy from time to time to reflect changes to our store, services, or legal obligations.

Contact

Privacy questions can be sent to:

Vélora
Email: velorasupport.co@gmail.com
Phone: (804) 317-6653