Refund policy

Vélora Return & Refund Policy

We want you to feel confident ordering from Vélora. If something isn’t right with your order, our team is here to help.

30-Day Returns

You may request a return within 30 days of delivery.

To qualify for a return, your item should be returned with all included parts, accessories, and components and should not show damage caused by misuse, modification, improper assembly, or improper storage.

To begin a return, contact us at velorasupport.co@gmail.com or (804) 317-6653 with your order number and the reason for your request.

Please do not send a return without contacting us first, as returns sent without authorization may not be accepted.

Damaged, Defective, or Incorrect Orders

If your Vélora arrives damaged, defective, or you receive the wrong item, contact us as soon as possible.

Please include your order number, a description of the issue, and clear photos or a short video showing the problem.

Once reviewed, we’ll work with you on the appropriate resolution, which may include a replacement or refund.

If the issue was caused by an incorrect or defective shipment from us, you will not be responsible for return shipping costs.

Change-of-Mind Returns

For eligible change-of-mind returns, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.

Refunds

Once your return is received and inspected, we’ll let you know whether your refund has been approved.

Approved refunds are issued to the original payment method.

Your bank or payment provider may require additional time to process and display the refund after it has been issued.

Order Cancellations

If you need to change or cancel an order, contact us as quickly as possible.

We’ll do our best to help, but once an order has entered fulfillment or has shipped, we may no longer be able to cancel it.

Need Help?

Email: velorasupport.co@gmail.com
Phone: (804) 317-6653

Please include your order number so we can assist you faster.