Shipping policy

Vélora Shipping Policy

We know seasonal orders are time-sensitive. That’s why every Vélora order includes tracking so you can follow its progress from dispatch to delivery.

Order Processing

Orders are generally prepared for shipment within 1–2 business days.

During unusually busy seasonal periods, processing may take slightly longer.

Estimated Delivery

Our current estimated delivery window for U.S. orders is approximately 6–12 business days.

Delivery estimates are not guaranteed and may occasionally be affected by carrier delays, severe weather, holidays, address issues, or other circumstances outside our control.

Order Tracking

As soon as your order is dispatched, tracking information will be sent to the email address provided at checkout.

You can also use our Track My Order page to check your shipment.

Tracking may take a short period after dispatch to begin displaying movement.

Shipping Cost

Shipping charges are displayed clearly during checkout before payment.

Qualifying orders may receive Free Tracked Shipping when the order value meets the promotion shown on our website.

Incorrect Shipping Addresses

Please check your shipping information carefully before placing your order.

If you notice an incorrect address, contact velorasupport.co@gmail.com or (804) 317-6653 immediately.

We cannot guarantee address changes once an order has begun fulfillment or has been handed to the carrier.

Lost or Unusual Tracking

If tracking has not updated for an extended period or your shipment appears to have been delivered but cannot be located, contact us with your order number.

We’ll review the tracking information and help determine the next appropriate step.

Questions About Your Shipment?

Email: velorasupport.co@gmail.com
Phone: (804) 317-6653

Please include your order number when contacting us.